Privacy Policy

Last updated: [DATE] · Contact: operations@kastzer.com

1. Introduction

Kastzer ("Kastzer," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our websites, use our mobile applications, or otherwise interact with our products and services (collectively, the "Services"). By using the Services, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Information you provide

• Account & contact information: name, email address, phone number, mailing address, and similar details you submit through forms or account creation.
• Communications: messages, feedback, and support requests you send us.
• Transaction information: billing details and purchase history when you buy products or services. Payment card data is processed by our payment processors and is not stored by us.

2.2 Information we collect automatically

• Device & usage data: IP address, device identifiers, operating system, browser type, app version, language preferences, crash logs, and interaction events.
• Cookies and similar technologies: see Section 6 below.
• Mobile permissions: with your consent, our apps may access features such as notifications, camera, or photo library. You can revoke permissions in your device settings at any time.

3. How We Use Information

We use information to:

• Provide, operate, and maintain the Services;
• Process transactions and fulfill orders;
• Respond to inquiries and provide customer support;
• Improve performance, debug issues, and develop new features;
• Send service announcements, security alerts, and (with consent where required) marketing communications;
• Comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing

Where applicable law (e.g., GDPR) requires a legal basis, we rely on: (a) performance of a contract; (b) your consent; (c) our legitimate interests in operating and improving the Services; and (d) compliance with legal obligations.

5. Third-Party Services

We work with third-party service providers to operate the Services, including (without limitation):

• Hosting and content delivery providers;
• Analytics and crash-reporting tools;
• Payment processors;
• Email and customer support platforms;
• Apple App Store and Google Play, when you download or update our apps.

These providers process information on our behalf under contractual safeguards. They may collect device data necessary for their services, and their use of information is governed by their own privacy policies.

6. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

7. Mobile Applications

If you use our mobile applications, we may collect:

• Device identifiers and operating system version;
• App usage and diagnostic data (e.g., crash reports);
• Data you choose to provide within the app.

We do not knowingly collect precise location data unless you explicitly grant permission for a feature that requires it.

8. Data Sharing

We do not sell personal information. We may share information with: (a) service providers acting on our behalf; (b) professional advisors; (c) authorities when required by law or to protect rights, safety, and property; and (d) parties to a business transaction such as a merger, acquisition, or sale of assets.

9. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it.

10. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on where you reside, you may have rights to access, correct, delete, port, or restrict processing of your personal information, or to withdraw consent. To exercise these rights, contact us at operations@kastzer.com. We will respond within the timeframes required by applicable law.

12. Children's Privacy

Our Services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

13. International Transfers

We are based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries with different data-protection laws. Where required, we implement appropriate transfer safeguards.

14. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the Services or by other reasonable means. The "Last updated" date at the top reflects the most recent revision.

15. Contact Us

Questions or requests regarding this Privacy Policy? Email operations@kastzer.com.